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Terms and Conditions

Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order.

 

Required Order Information

Custom orders will not begin processing until payment has been submitted and paid in full. We accept all credit and debit cards. For certain orders we may request a wire transfer.

 

Estimates

Estimates provided by Scrappy Apparel Company expire 10 days from the date they were created.

 

Imprint Placement

The imprint placement will be specified on your mockup. The location definitions are listed on our imprint guidelines. Precise location will slightly differ on each garment.

 

Imprint Dimensions

Customer specified print sizes must meet our imprint guidelines. Designs will be sized for the smallest sized garment within an order. If you require the artwork to be adjusted for different shirt sizes this must be specified at the time of your order.  Otherwise, all garments will receive the same size imprint.  Ex: An order containing both youth and adult sized garments that are to receive the same imprint will be sized for the smallest youth sized garment unless customer approves runoff.

 

Minimums Orders

Our minimum order is 36 pieces per design for all size imprints. Simulated Process imprints will have a minimum of 100 pieces.

 

Order Turnaround

Most custom apparel orders are completed in 10 business days from customer payment.  Production turnaround is greatly determined by the complexity of the project. This does not include company holidays, days in transit or custom art time. Orders requiring special finishing options may take more time.  If you require your items by a specific date please discuss this with your Scrappy Representative at the time of your order.

 

Shipping

We ship all orders UPS Ground unless customer specifies otherwise. We provide free UPS ground shipping on apparel orders to most retail clients.

 

Rush Orders

We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service. Rush orders must be paid in full upon sales order and art