Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order.
Required Order Information
Custom orders will not begin processing until payment has been submitted and paid in full. We accept all credit and debit cards. For certain orders we may request a wire transfer. Orders must be paid in full to start the order. Turnaround time does not begin until Scrappy Apparel Company receives your payment in full unless approved by a Scrappy Apparel Company staff member.
Estimates provided by Scrappy Apparel Company expire 10 days from the date they were created.
Specific Imprint Placement
The imprint placement will be specified on your mockup. The location definitions are listed on our technical details templates. Precise location will slightly differ on each garment. Imprints may be off by as much as 1 inch in either direction. This will not be considered a misprint and Scrappy Apparel will not reprint or refund these shirts.
Customer specified print sizes must meet our imprint guidelines. Designs will be sized for the smallest sized garment within an order. If you require the artwork to be adjusted for different shirt sizes this must be specified at the time of your order. Otherwise, all garments will receive the same size imprint. Ex: An order containing both youth and adult sized garments that are to receive the same imprint will be sized for the smallest youth sized garment unless customer approves runoff.
Scrappy Apparel is not responsible for manufacturer defects such as construction errors (Stitching errors), color inconsistencies, garment defects, and mislabeled garments. We check in all garments and do our best to inspect garments during the check in process, but we cannot guarantee individual garments. We do not manufacturer garments, so we cannot ensure their construction.
Garments that are over-dyed (the manufacturer takes a previously dyed garment and over-dyes it another color to relieve themselves of excess inventory, correct colors, etc.) can affect color consistency of our discharge and hybrid printing and as a result we cannot guarantee color consistency from shirt to shirt when printing orders with these types of inks.
Garment Selection and Satisfaction
Scrappy Apparel is available to counsel customers to help you select a garment that matches your needs. However, it is the responsibility of the customer to make the final decision on what garment to use. Scrappy Apparel will not be responsible for your satisfaction with the garments printed on or the artwork printed if the specifications match the approved pre-production artwork proof specifications.
Most custom apparel orders are completed in 10 business days from customer payment. Production turnaround is greatly determined by the complexity of the project. This does not include company holidays, days in transit or custom art time. Orders requiring special finishing options may take more time. If you require your items by a specific date please discuss this with your Scrappy Representative at the time of your order.
We ship all orders UPS Ground unless customer specifies otherwise. We provide free UPS ground shipping on apparel orders to most retail clients. Scrappy Apparel cannot be responsible for any shipping delays caused by the shipping company.
We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service. Rush orders must be paid in full upon sales order and art approval. You may not cancel a rush order once your order is placed. Exact quantities are not available on 1 day rush orders.
Change orders are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.
Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request.
Returns / Refund
Defective or misprinted items may be returned for a full refund within 48 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. All returns and refunds must be approved by management.
Scrappy Apparel Company does not accept responsibility for apparel manufacturing issues out of our control. Ex: Re Dyed garments affecting discharge imprint colors, significant shrinking of the garments, sizing issues, stitching issues, construction issues.
Scrappy Apparel Company LLC will not be held responsible for spoilage up to 3% for orders over 144 units per design or 5% for orders under 144 units per design. Percentages are based on number of imprints rather than number of garments. “Exact Quantity” is available on standard orders for an up-charge, contact us for details. We will only bill for finished and un-defected products. Imprints on flawed items supplied by customers will be billed. Extra production time will be needed in the event we need to replace any items. Scrappy Apparel Company will not be responsible for damages such as profit loss on spoiled or defective products. We can not replace customer supplied items from vendors that we do not do have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customer’s own risk. We highly encourage our customers to purchase products from us. In the event your orders require exact quantities we encourage you to purchase extra pieces.